Recovery Intelligence Engine
Agentic AI-powered SaaS subscription based recovery, collections and resolution orchestration platform.
Agentic Architecture
A key differentiator for Kennen would be to divide recovery intelligence into specialised agents:
Recovery Orchestrator Agent
Coordinates the overall case.
Customer Intelligence Agents
Evaluate customer/account history and behavioural indications.
Prioritisation Agent
Prioritises instances based on their importance.
Communication Agent
Determines the channel, timing, language, and communication workflow.
Voice Agents
Manage automated chats and follow-ups.
Negotiation/Resolution Assistant
Assists authorised operators with repayment or settlement workflows following specified policies.
Compliance Agent
Validates communications and workflows against established policies and regulatory standards.
Field Recovery Agent Assistants
Oversee assignments, visits, outcomes, and evidence.
Legal Escalation Agent
Detects cases that match preset escalation criteria while maintaining judgments under authorised human control.
Analytics Agent
Tracks recovery and roll rates, pledges to pay, agent productivity, channel efficacy, and portfolio trends.
One critical design consideration: because recovery activities may involve regulated lenders, personal data, customer communications, grievance processes, and third-party recovery agents, the platform is built around human authorisation, auditability, configurable compliance policies, consent/contact controls, data protection, and non-harassing communication practices rather than allowing autonomous AI to make unrestricted recovery decisions.